1. Introduction
Welcome to BetMica Casino (operating at betmicacasino.uk). We respect your privacy and are resolutely committed to protecting your personal data. This Privacy Policy outlines how we look after your personal data when you visit our website, register an account, and use our gaming services. It also informs you of your privacy rights and how the law protects you.
This document is drafted in strict accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our regulatory obligations under the UK Gambling Commission (UKGC).
2. Data Controller
BetMica Casino acts as the data controller and is responsible for your personal data (collectively referred to as "we", "us", or "our" in this privacy policy). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact the DPO using the details provided at the end of this policy.
3. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender. We also collect verification documents such as passport or driving licence copies.
- Contact Data: includes billing address, residential address, email address, and telephone numbers.
- Financial Data: includes bank account and payment card details (note: we do not store full credit card numbers, which are securely processed by our compliant payment providers).
- Transaction Data: includes details about payments to and from you, your wagering history, deposits, withdrawals, and other details of services you have purchased from us.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Compliance Data: includes source of wealth, source of funds, and affordability checks required to comply with Anti-Money Laundering (AML) and Responsible Gambling regulations.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Contractual Necessity: To register you as a new customer, manage your account, process your bets, and facilitate withdrawals.
- Legal Obligations: To comply with our legal and regulatory requirements, including age verification, fraud prevention, Anti-Money Laundering (AML) checks, and responsible gambling assessments mandated by the UKGC.
- Legitimate Interests: To study how customers use our services, to develop them, to grow our business, and to inform our marketing strategy.
- Consent: We will only send you direct marketing communications via email or SMS if we have your explicit, opt-in consent. You have the right to withdraw this consent at any time.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes outlined in Section 4:
- Regulatory and Legal Bodies: The UK Gambling Commission (UKGC), the National Crime Agency (NCA), and the Information Commissioner's Office (ICO) where we are legally required to do so.
- Service Providers: Acting as processors, providing IT and system administration services, payment processing, and identity verification services (such as credit reference agencies).
- Responsible Gambling Organisations: In cases of self-exclusion or acute gambling harm, we may share necessary data with systems like GAMSTOP to protect your wellbeing.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. Data Security
We have put in place robust and industry-leading security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All data passing between your device and our servers is secured using 256-bit SSL encryption. In addition, we limit access to your personal data to those employees, agents, and contractors who have a strict business need to know. They are subject to a strict duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, under AML regulations and UKGC licensing conditions, we must keep basic information about our customers (including Identity, Contact, Financial, and Transaction Data) for five to seven years after they cease being customers.
8. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data. Note: this is not an absolute right and may be overridden by our legal obligations to retain data for AML or regulatory purposes.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
9. Contact Us & Complaints
If you wish to exercise any of the rights set out above, or if you have any questions regarding this Privacy Policy, please contact our Data Protection Officer at:
Email: [email protected]
Postal Address: BetMica Casino Compliance Department, [Insert Registered UK Address]
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.